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FAQ

Q.  Can I bring my laptop computer on a flight?

A.  It is possible to bring your own laptop

 

Q.  What types of in-flight meals are provided on flights?

A.  A number of special meals are offered on flights

 

Q.  Which services can I expect in Economy Class on board an intercontinental flight?

A.  During your flight in Syrian Air's Economy Class, you can enjoy our flight crew's personal service

 

Q.  What should I keep in mind when traveling with small children?

A.  Children get bored much faster than adults. Make sure that you have some toys for them to play with during the flight and a book you can read to them. During take-offs and landings, their ears can bother them. You can give an older child a sweet to suck or chew on; babies can be given something to drink.

In tropical countries, children can easily get sunburned. For this reason, make sure that you have a sun crème with a high protection factor, enough T-shirts, and a hat that will protect them from the sun. Shoes can prevent painful spots on their feet. You can keep insects away by spreading a mosquito net or net curtain over the cradle or pram. And don't forget an effective anti-mosquito skin crème (but be sure that your child doesn't get this in his/her mouth).

Children's systems are also more likely to be upset by unfamiliar food. Bring along some familiar food from home, especially in the case of small children. And be sure that your child drinks enough, especially in the event of diarrhea (and provide O.R.S. straightaway in case of diarrhea). If you are preparing for a lengthy stay in a foreign country, contact the health clinic and inform yourself of the immunization/vaccination schedule well in advance.

 

Q.  Can I use my personal cellular telephone on board a Syrian Air flight?

A.  You are allowed to use your personal cellular phone on board when the aircraft is parked and at least one door is open. In addition, the Captain may allow the use of personal cellular phones during lengthy delays on the ground, even when doors are closed.

 

Q.  Should I have to contact any sales office if I'm going to stay for a long time?

A.  Yes, you suppose to contact one of the Syrian sales offices one week after arrival to give them your phone number and your address

 

Q.  Is there any tax to be paid for reconfirming?

A.  No, it's free.

 

Q.  Is the enfant allowed to have free package?

A.  Yes he can have 10KG free of charge (we mean by enfant: passenger who is age between one day and two years)

 

Q.  Where can I find more information regarding traveling with animals?

A.  An information page has been set up with regard to traveling with animals.

 

Q.  Which aircraft does SYRIANAIR operate?

A.  The overview of all SYRIANAIR aircraft and information on each plane is available on the fleet page.

 

Q.  What should I keep in mind when traveling with small children?

A. Travel tips for children. Children get bored much faster than adults. Make sure that you have some toys for them to play with during the flight and a book you can read to them .During take -offs and landings their ears can bother them. You can give an older child a sweet to suck or chew on babies can be given something to drink. In tropical counties ,children can easily get sunburned .For this reason make sure that you have some cream with a high protection factor enough T-shirts and a hat that will protect them from the sun. Shoes can prevent painful spots on their feet. You can keep insects away by spreading a mosquito net or net curtain over the cradle or pram. And don't forget an effective anti-mosquito skin cream. Children's system are also more likely to be upset by unfamiliar food. And be sure that your child drinks enough especially in the event of diarrhea .If you are preparing for a lengthy stay in foreign country contact the health clinic and inform yourself of the immunization vaccination schedule well in advance .

 

Q.  Where can I find the contact information for SYRIANAIR?

A.  For an overview of the contact possibilities to SYRIANAIR please see the contact page.

 

Q.  Am I allowed to smoke onboard the flight?

A.  All SYRIAN AIR flights are non-smoking flights. Smoking is not  allowed anywhere at any time on board of our aircraft.

 

Q.  Can I  bring my MP3 player on the plane?

A.  Electronic equipment with an aerial must be turned off from the moment you board the plane and during the flight .Electronic equipment without an aerial such as CD/DVD/MP3/players laptops or electronic games can be used during the flight and when the plane is on the ground.

 

Q.  my baggage during the flight what should i do ?

A.  damaged items should be reported to and viewed by the air port baggage service office immediately upon arrival of your flight.

 

Q.  What is an e-ticket ?

A.  An E-ticket is a method to document the sale of travel .

 

Q.  If flying on an e-ticket, how can I confirm that the booking is correctly made?

A.  Your booking is reflected in the Itinerary Receipt which you receive via your E-mail or from RB sales offices or from your agent.

 

Q.  How can I get a refund on an unused or partially unused ticket?

A.  You can get a refund on an E-ticket from RB sales offices and from IATA travel agents offices.

 

Q.  Where are e-Tickets available?

A.  RB E-tickets are available in all RB sales offices in Syria and outstations and IATA travel agents offices.

 

Q.  What if I choose to receive a paper ticket?

A.  Paper ticket is available in all RB sales offices, if you select to get a paper ticket you have to pay the extra charge for paper ticket issuance.

 

Q.  Must I book via the Internet to receive an e-ticket?

A.  It's not necessary, either you make the booking via ( IBE ) Internet Booking Engine or directly from RB sales offices or via you agent  where you should get the E-ticket , because RB Payment Gateway is not activated yet .

 

Q.  What should I do if I lose my electronic ticket printout or reference number?

A.  You can contact any RB sales office or the travel agent where you bought the E-ticket to get the Duplicate Itinerary Receipt.

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